Yes another T-Mobile Complaint

Ok so i have had T-Mobile for over a year, when I signed up I got the Motorola Defy. It seemed like the perfect phone for a mom of 3. Water resistant, dust proof and durable, hell johnny has used it as an airplane and didn't mess it up. However, over the last year I have replaced the device over 10 times. Most of the issues had to do with the screen freezing up. Well now along with the screen freezing it likes to reboot itself on its own. I'll be in the middle of a call and it will reboot, completely lose the call and everything. Not to mention how it likes to re-call a person as I'm on the phone with them. So for this month the battery started acting up the phone wouldn't hold a charge the battery had no damage and after jumping threw hoops they sent me a new battery, great until I received it and it was FOR THE WRONG PHONE! So then they send me a new one and two days later my phone is up and running again. Until, its started re-booting itself, so T-Mobile sends me out yet another DEFY. I put the new battery, SIM, and SD card in it and after 5 min it starts REBOOTING!!! SERIOUSLY ARE YOU FREAKING KIDDING ME!!!!So I'm on the phone with T-Mobile AGAIN and this time she has me take out the SD CARD and do a master reset. She tells me to leave the card out for 3 days and if it doesn't reboot then that means its the cards fault if it reboots I'm to call back. Well of course it reboots and so I call them AGAIN. After talking with the 1st person they transfer me to tech support who informs me that since I have had so many issues with the DEFY I needed to call Motorola and see if they can get me a working device or a completely different Motorola device. Ok fine by this point I have been on the phone with them for over an hour and just want to get this fixed. So I call Motorola just to find out they closed 30 min earlier!!! SERIOUSLY GIVE ME A FREAKING BREAK!!! I have been pretty much without my phone for about a month now. I am so frustrated if Motorola tells me I need to call T-Mobile back to get a replacement I'm asking for a supervisor right away. You know whats even more messed up is that my phone is suppose to be better than Clayton's Gravity Smart and yet he hasn't had a single technical issue what the HELL is up with that. Ugh I need a drink!!!!!!