company review:tmobile

Ok so last week I got my husband a phone and wanted to add it to my flex account. I ordered it however in order to do it I had to set it up as an individual account under my name...okayyyy. I was then told that once I received the phone I would have to call and get it added to my account as a family plan. Alright fine no problem. So we receive the phone and then I call t-mobile to join the two accounts. Then they tell me I have to wait 3 days before I can make any changes to the new account, that it won't be a problem. The lady even said for me to call back the 31st to make the changes (something to do with the billing cycle IDK) So I call back today (the 31st) and am informed that the don't offer flex-pay anymore however my accounts have been grandfathered in, an so can't give me a family account. I am getting pretty frustrated because I was just told a few days ago it wouldn't be a problem. So then they transfer me to another department. I tell them the same situation and she says they can add the other count but they can't offer me a family plan. So after being transferred two more times telling the same situation they say they can do the family plan but I would have to pay $85 today to switch it. WTF!!!! I tell them that that's a bunch of bull. So instead of paying the family cost of $150 a month I'm stuck paying $170 a month. I'm so pissed. So as soon as I can switch the accounts to another company I am. Lying to your customers and trying to hit them with higher charges is not good customer service.